Guest experience · early access
The guidebook nobody reads, turned into a chat guests actually use.
Wifi password, gate code, how the AC works, where to eat, when checkout is: your guests ask in their own words on WhatsApp or Telegram and get the right answer for their exact villa, in seconds.
What it does
Hospara Concierge in three ideas.
Knows one property at a time
Answers are hard-scoped to the guest's booked property at the data layer. A guest can never receive another villa's wifi password or door code. This is the product, not a feature.
Upsells that feel like service
Late checkout, airport transfer, in-villa massage, early check-in: offered at the natural moment in conversation, with payment links if you run Hospara Ops.
Fewer interruptions for staff
The repetitive 80% of guest questions stops reaching your team. What does reach them arrives with context.
How it works
Up and running in days, not quarters.
Import your property info
We ingest your house manuals, listing data, and local tips per property. Bridge fills in booking context automatically.
Guests get the link at booking
The concierge link rides your confirmation message. No app to install; it is just a chat.
You edit answers in one place
A simple dashboard shows what guests asked and lets you correct or add answers per property, once, forever.
Hospara Concierge at a glance
- Status
- Early access pilot on our own Bali villas
- Pricing
- On request, quoted for your operation. Ask for prices
- Channels
- WhatsApp and Telegram at launch
- Works with
- Any PMS through Hospara Bridge for booking context; works standalone without a PMS too
- Safety
- Per-property scoping enforced server-side; no cross-property retrieval